Frequently Asked Questions
Everything you need to know about bringing Serenza Living into your home.
What is your standard shipping timeframe?
Most orders are processed within 1-3 business days. Depending on your location, standard delivery typically takes 5-10 business days for smaller decor and 2-3 weeks for white-glove furniture delivery.
Do you offer a warranty on furniture pieces?
Yes, all our furniture items come with a limited one-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
At Serenza Living, we prioritize ethical sourcing. We work with artisans who use FSC-certified wood, recycled textiles, and non-toxic finishes whenever possible to ensure a smaller environmental footprint.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger purchases.